🚚 Free Shipping! 💰 5% Discount on COD orders. 🎉 10% Discount on Prepaid orders.

FAQs (Frequently Asked Questions)

What payment methods do you accept?

We accept payment via credit card, debit card, net banking, Google Pay, Paytm, Phonepe, Amazon pay, UPI, etc. Also, we offer partial Cash on Delivery option. In partial COD option you need to pay a small advance 20% amount of the total order value and rest of the payment can be paid through cash upon delivery (Extra charges applicable, click here to know more). You can choose the payment method that is most convenient for you during checkout.

How long does it take to process an order?

We typically process orders within 2-3 business days of receiving order. You will receive a confirmation email and whatsAapp with your order details and expected delivery date once your order has been processed.

How long does it take to receive my order?

The delivery time may vary depending on your location and the shipping method you choose during checkout. We typically process orders within 1-2 business days of receiving payment, and delivery times may range from 3-7 business days depending on the shipping method and your location.

How do I track my order?

You can track your order by logging into your account on our website and viewing the order status. Once your order has been shipped, we will also send you a tracking number and link via email and WhatsApp.

Where will my order be dispatched from?

Your order will be dispatched from SMATAN Industries, #94, Sector-2, Bawana DSIIDC, Delhi-110039.

Do you offer free shipping?

As of now, we offer free shipping on all orders. Please check at the time of checkout.

What is your return policy?

If you are not satisfied with your purchase, you may request for return within 5 days of delivery. Return will be accepted according to our return policy. Please contact us at [email protected] or WhatsApp at 9911199549 to initiate a return.

Are your products genuine?

We are the manufacturer of aftermarket Two-Wheeler Exhaust and parts. We use only the highest-quality materials in our manufacturing process, and every product undergoes rigorous quality checks to ensure it meets our high standards. Our products are designed to deliver optimal performance, improve engine sound, and enhance the overall riding experience.

Do you have a physical store?

Our company is a manufacturer of two-wheeler exhaust and parts. While we don't have a physical store, we do have a state-of-the-art manufacturing facility/factory located in Bawana, Delhi. You can also buy from us directly by visiting our factory.

How do I know if a product will fit my vehicle?

We provide detailed product descriptions, Images and specifications on our website to help you determine if a product is compatible with your vehicle. You can also match our product's image (given on the product page) with your item. If you have any questions or concerns about compatibility, please contact us at [email protected] or WhatsApp at 9911199549 before placing your order.

Is GST included in the product price?

Yes, GST is included in the product price. The price which is mentioned on the product page or shop page is GST inclusive. Also, the final price you see during checkout includes all applicable taxes and fees.

Can I place an order over the Phone, WhatsApp, Email?

Unfortunately, we do not accept orders over the phone. However, you can place an order through our WhatsApp (at 9911199549) or email ([email protected]) service. Our team will be happy to create and place the order on your behalf. Once the order is placed, you will receive an email with your account details such as username and password, as well as tracking information so you can keep an eye on your package.

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